Customer Testimonials
I was there Sunday May 18, and I’m so disappointed in the unpleasant experience that I had, the sales person that offer to help me didn’t even try to get me into the truck I wanted to buy from them fist told me that my trade in was worth nothing really that they couldn’t sell my used car in their lot lol (2014 Nissan Rogue sv pearl white) so I’ll be getting nothing really for it , he’s appraisal was horrible because he missed the $800 tires I have in the car yet he was more concerned of my ... Read More DealerRater - May 18, 2026
Incredibly disappointed with the service department at Future Ford of Concord. I called ahead to schedule an urgent oil change for my 2023 Bronco Raptor and was given a confirmed appointment. It took me over 30 minutes to drive to the dealership, only to be made to wait another 30 minutes in the service drive before I was even addressed.
When someone finally did speak to me, they bluntly stated they couldn't see me today—despite my scheduled appointment. They offered absolutely zero apologies, provided no alternative solutions, and essentially told me to 'figure it out' myself.
It is completely unacceptable to ... Read More DealerRater - Mar 21, 2026
Dinhonest finance guys. We went in with a pre-approval from Capital One. They told us that we 'had' to fill in their own paperwork and that this was standard. They told us they would run our credit one time and would then attach that to the pre-approval. Instead they took their own initiative to 'shop around' for loans resulting in 5 hard inquiries on my credit. Told me some story that Capital One was not good as they took 6 months to pay up. Lied about only one credit pull, lied about lending process, coerced into signing forms we didnt want to.
There are good things and some bad things.
We flew in from Colorado to buy a vehicle. Their pre-process communication is okay. It could use some work. Because they didn't get back to us sooner, the flight into the area went up significantly in cost from what it was.
However, the communication regarding the loan process was good. They worked to get it under contract so it was reserved for us.
The communication about how it works from California to Colorado could be better, but I fault that on the confusing nature of how California works.
The great: They ... Read More DealerRater - Jul 21, 2023
Rip off dealer ship. Order a car Waited a month eight months came in they jacked up the price from the original price and told us we could do that I wanted to keep the car to sell it for double
Uneducated dealers! Talked to two people and neither knew about the trim levels of the Navigators or Expeditions. Their display Expedition had a dead battery for weeks! Hello, fix it! Sales person made me (and my newborn baby) wait forever while he “pulled a car around”, 1/2 hour later it shows up and turns out to be the managers that was SO beat up! it was a trashed demo car that was WAY overpriced (new ones for the price at Fairfield dealership!). Horrible service & horrible cars!
I was in the process of buying a vehicle remotely from the internet sales division. During the process of financing and buying the vehicle I asked the sales person to verify what items were on the van. I was buying this van for construction work and need a tow pkg for my trailer. I discovered that they were falsely advertising a factory tow package that wasn't included with the vehicle. I asked for them to install that option since it was advertised and they refused. I feel like they are not a trust worthy dealership and I would be ... Read More DealerRater - Mar 21, 2021
I went and purchased a Ford Explorer for my wife which I was told was all wheel drive. I had full conversation with the sales rep about the benefits of a 4 wheel drive in the snow.
Turns out the guy had lied to me or didn’t know it was on a two wheel drive. I went back and told them just to sell me a brand new car and put everything I paid for the original towards the new one. But, they are trying to short me approximately $14k on doing the swap. So, for them to correct the ... Read More DealerRater - Feb 20, 2021
Randy was very helpful. No wait to start service. Work done as requested. Safe area to wait. Appreciate the free car wash. You are requiring too many words to submit a raiting.
I worked with both Randy and Linda and they were both really great! I got a 30k check up and Linda made sure I was seen at my appointment time and made my check out super fast and easy, and Randy took great care of my car, and even washed it for me after! I love this location and definitely won’t have my work done anywhere else!
Brought car in for dead battery warranty and deep sleep notification. Drop off and pick up went smoothly. Was kept up to date with progress of work. Great experience.
Everything was done to my satisfaction except for the washing of my truck. Other than that bothersome issue, I was well satisfied with the diagnosis an fixing of my vehicle.
Quick and outstanding service. Though I live closer to another Ford dealership, I choose to drive the extra miles because of the level of service and satisfaction of work done.
Everyone was helpful and knowledgeable. Enjoyed leaving with a car I am enjoying. Lots of cars to choose from and helpful people every. Step. No
Worst experience so far, horrible customer service I believe in second chances but I have given them a 5 and a 6th chance and every time they prove me right on how bad they treat their customers, I have been to Toyota, Nissan and other Ford service departments and this is is by far the worst. Take the extra time to drive to another service department because they probably would do better and know exactly how to take care of your car. They let my car go pass it’s extended warranty before even trying to fix a problem on my ... Read More DealerRater - Nov 6, 2020
My experience with future ford is always great.That's where i purchased my 2018 Lincoln in 2018. Kevin is always excellent and answers any questions i might have.
Outstanding experience servicing my Lincoln. Kevin is awesome and I had the best experience compared to the other brands I owned before. If you need a sedan go for a Lincoln Continental, the quality, comfort and reliability is excellent. Also Future Ford /Lincoln really tries hard to provide a great level of service. I will buy my next car here. The service department is open on Saturday.
A huge shoutout to Kevin for taking care of my service work!!!! He cares about his customers. Zack could take a lesson on improving his customer service from Kevin.
Kevin and service has always done an excellent Job servicing my 2017 Ford F250. Kevin has always gave me great service and gone above and beyond to make sure that I am 100% satisfied.Thank you Kevin for all your hard work and great communication
They arranged transportation from airport. I was impressed with the delivery and presentation of my vehicle. Finance made the experience fast and easy. Tim in parts was knowledgeable and very frienfly
I had a scheduled appointment for normal maintenance that was handled by Brad when I arrived. I wanted to wait for the vehicle but Brad indicated that it would take about 2.5hours. Brad authorized a Lyft ride back home for me. A couple of hours later I received a call from him that the vehicle was ready but if I could wait another hour to pick up, he would have my vehicle washed. Now this is what I call customer service and I will keep coming back to Future Ford in Concord.
This dealership is everything that is good about customer service! I have bought a total of five cars, trucks and a SUV! I keep going to them because they are wonderful to work with and the customer service is the best. That's my reason for being a loyal customer.
The sales persons are very knowledgeable on Lincoln and Ford products. They are attentive to what you are looking for and are willing to negotiate a deal that both sides can agree to. The only reason I give them a 4 star rating is ads, they bombard you with ads for vehicles. I just bought a new car, I don't need ads to buy a new car. I had one the next day. Last time it was so bad I had to put them on the block sender list.
When I had a problem with the backup camera, the service advisor told me it was under warranty. He then had checked and had to order the part. After the part arrived I brought the car back and the camera was replaced. Kevin is a great service advisor.
Ive been taking my Continental to Future Ford for about two years, and while there have been problems, they always get it resolved. They are friendly, prompt, courteous and always ensure I am satisfied and happy.
good attention to the customer very nice personal on the dealer they help to fine the truck the one i ask Hamid and his friend help us very nice
I have taken my car here for service since it was new. The service department has always been stellar. I just visited them for a 90,000-mile inspection. I spent $558.00 on the inspection. One of the items was a car wash. I don't expect hand detailing, but when I received my car, it had not been washed. This is a small thing, but I now wonder what other shortcuts the service department may have taken, either large or small.
Airbag test identified seatbelt problem, parts are probably hard to get for a discontinued 2006 Mercury GM model. At the end everything appears to be in working order.
Amazing customer service from Patrick Marquez ! Best salesman in the Bay Area! His knowledge of Ford and Lincoln is exceptional! Made the buying process very easy and enjoyable.
stay away from this place some of the employees are too bossy they treat you like xxxx the prices are Ridiculous it was my first and last time!!
Excellent customer service - Pat helped me get all the features I wanted on my new Nautillus. Had to wait for the car to be built but it was delivered on time. Collection and finance was easy and quick. Now enjoying all the features of this great car.
My car is running great after bringing it in for a rattling problem. Micheal managed my car and took care of everything! I literally won't go anywhere else because the service has been so amazing twice in a row from start to finish. Thank you!! Michele Perner
This is my second purchase with this dealership. A year ago I purchased a Lincoln SUV and was satisfied the experience. When my business needed a work van I contacted the dealership and they assisted me to purchase the van which they delivered to my door.
The Service Rep Michael Pedro and the front office Linda Glennon have provided excellent Five Star Service.. I always bring my vehicles to Future Ford and also purchased my 2016 Ford F150 and Future.
Honest service! And it’s on time , they take care my car for what ever is diagnosed. Problem solved I I don’t mind to go back for my car service
I am very satisfied with the quality and service they provide. And especially thanks to Linda at customer service. I highly recommend this dealership. Claudio Martinez.
I’m pleased with the service and services performed. What I’m not happy with is the bill. Just an outrage to spend so much money. How can I continue to return when other businesses can offer cheaper rates for the same service.
Took my truck in for routine maintenance. The dealer informed me that my front brakes were worn pretty bad. They replaced them as well as putting two new tires on the front. Truck runs great!
Excellent service from booking my appointment to completion of the work. They kept me appraised of items and costs ahead of the billing for approval. They even found that annoying squeak in the back seat that was driving me crazy. I travel a long way for great service like this.
Michael was very efficient and professional. He got me in and out and even finished the job ahead of schedule. I'll be sure to return. Thanks Mike!
That's what Rick Blaine said to Gendarme Louis at the end of Casablanca, after getting out of a tough spot.
This is less intense that that... just an oil change, after all, for my MKT, but my interactions with some of the people of Future Ford Lincoln were just that positive.
Michael Pedro was great, as was Linda Glennon, and Kristen out front, whose last name I didn't get.
And I met the Service Manager, Brad Fourmet, which was unexpected fun.
So... a great experience all around, and my car has fresh oil, rotated tires, and more stuff ... Read More DealerRater - Jan 20, 2020
Appreciate the personal attention, prompt service, and comprehensive check of the car. I did not have an appointment but they quickly signed me in, took the car, and began work.
Great service from friendly staff. Consisten experience for the past three years that we’ve been getting our car serviced there. We expect to get our next car there, too!
Took my car in for an oil change. But surprisingly also got service for tire rotation, belt & filter check, and fluid top off. Thank you for the extra care.
Once appointment was scheduled, vehicle pickup and drop off was timely, informative, vehicle left clean, service people polite, pickup person gave extremely helpful tutorial of my MKC advantages that I was not taking advantage.
Very attentive, great service and very good explanations, great shuttle service. Now just waiting for a part and then everything will be perfect. Thank you
Tim and staff are always helpful, caring and very professional. Tim was able to answer all questions asked. I was impressed by the nice lady at the front desk who ordered a Lift transportation for me and the driver missed an exit and took as longer than estimated time, she called me to see if I was fine and everything was ok. Wow that is what I call caring. She was awesome!
My service advisor was able to get the needed work done on my car even when they were backed up. Thanks future Ford of Concord!
I bought my car from Walnut Creek Ford. Their service is terrible. Called Concord Ford and spoke to Mike P. He has been great at helping me out and servicing my car.
Service advisor was very helpful and professional! First time at this dealership and very pleased! Would consider having my vehicle serviced here! I will also recommend to others!
Tim from service went over the top to make our 1st maintenance service an enjoyable experience Lyft was provided and the actual time it took to get the job done was spot on Thank you
This is my second card purchased at Future Ford Lincoln of Concord. The reason I’ve come back for another vehicle because my experience was good. People are friendly, I was presented with several options which could match my criteria. Entire process was easy.
Excellent service always on top of things Michael the service writer explained everything to me what I needed done Keep up the good work thank you
I received an excellent service. Tim was a great help specially by working extra time and getting my car ready on time for me to go to work. Thanks Tim
Took my ford explorer in for service and I hade an extended wait time. They filled my gas tank for free and reduced my bill ten percent to make it right. Very pleased with this dealership.
took car in for service and was completely satisfied with results. would recommend service center to all my friends and coworkers if they asked me
I came in for recalls and planned to take the day off. Appreciated the ride home but took the day off to get the work on the recall done. I was surprised to find out when I picked it up that they werent both completed. So again had to bring it back to complete. But Don made the mishap pleasant and got past my frustration. They know how to make a wrong a right. Thanks,
My experience was awful. I was told my car would be only kept for 3 days and They ended up taking a week... they charged me $440 and said they had solved the problem but in reality They didn’t do anything.. Because as I got in the freeway the problem was still there.
Michael Pedro was the man that handled Both of my family’s vehicles... took over a month to order a simple part for my mother’s car... after lots of back and forward both our cars still have issues.
My experience at this dealership was disappointing. They did ... Read More DealerRater - Nov 25, 2019
Not impressed, sticker price was 24k, after signing everything, the price was 34k. Added things I didn’t want and never told me I was buying added on things when I was asked to sign. How does a car cost 10k over the sticker price when you buy as is?? Avoid this place. Scam!!!
Maintenance my first time since buying my Fusion at this location in Concord Tim was great in asking if I had any issues and addressed them. Very friendly and pleasant Ty was very helpful in getting me a ride back home and again back to pick up my car The service was thorough and I’m satisfied Thank you to the entire staff. Sharon M
Excellent service and all word was performed in a timely manner. Work performed was a recall and all work was done in a short time.
I took my wife to show her a vehicle i wanted to purchase in the future but thanks to Ali and his great customer service i ended purchasing my dream car the same day, I'm loving my new GT350!
A failed part in my engine caused a lot of damager. This dealership restored my engine to working order. It runs better now than before my engine was damaged. Although a little pricey, it was well worth the money spent to return my truck to an operational status. Also Thank you Mike, your the best service rep I've ever met.
It’s one thing to advertise that you deliver on service, it’s another thing to show you do. The entire crew at Future Ford do just that, deliver. Everyone I deal with is so kind and helpful. My most recent experience was to have my vehicle picked up for oil change. The team at Future we’re so communicative and kind and they made the experience seamless. Love this team!
Concord Ford has always taken care of me. Great service without the hassle. They always make it easy for me and both of my vehicles.
I am very pleased with the excellent service that was provided by Hamik! Thank you for making it so easy to buying a my car!
Ohmed was a pleasure to work with. Was not high pressure and seemed knowledgeable about the product I was looking at. Would definitely come back to see him if I were looking for a new car
20k service visit. Kevin Percelle was friendly, knowledgeable and efficient. Car dropped off at 7 a.m. without appointment and ready at 1030 am. Outstanding turnaround time.
We were told to come back at the end of the day to get the car back. We requested if we could get the car sooner and Don said he will try. He called us to get the car back in less than 2 hours
We were treated like we mattered. Top to bottom great experience. No hassle-no pressure. Just an all around, great experience. We weren't sure what we were looking for - but ended up buying not one - but TWO cars from them. Gorgeous black-on-black Explorer ST and a California Special GT 5L Mustang. Thank you Future Ford team!
I was treated like I was important to Kevin Percelle, he kept me informed and got my car back to me before scheduled time. I was very pleased. I live in Vacaville but come to Concord because of the professional service I receive. Thank you keep up the good work! 👍
I keep coming back - they take the best care of my car! Everyone I've worked with over the past couple of years has been wonderful; Mike is exceptional. Great communication and follow through, customer service can't be beat. I can't speak highly enough of the folks at Future Ford in Concord!
Services were ok. But they failed to wash car and windshield was so dirty could barely see out of it. Price was over $1000 the least they could have done was wash it.
I always get my car back dirtier than when I brought it in. This is a $60,000 car and the service should be better. I texted to get my car ready that I was coming in, and they still didn’t have it ready.
The employees I dealt with were very good and were able to track down the exact car I was looking for from another dealership. Khalid, Abdul, Fabian and Solomon went above and beyond. I love the car so far and is exactly the color and features I wanted.
The service was excellent. It was very timely. The employees were polite. I did not have to wait long for the technicians to complete the service of my vehicle.
I had car service done on Wednesday. I was very happy and satisfied with the service. Kevin was excellent, he was very polite , professional and helpful. The font desk people we very nice as well as the shuttle driver. Thanks ford for my wonderful experience.
I hate to write this review because Mike at Ford service is a really nice guy and very accommodating. I took my car in for a recall part while I was there I wanted the rear windshield wiper changed because when they sold me the car it was too big and I didn’t check to see if it was the right size. I paid for the new wiper and told them the other one was the wrong size. After my car was done, I drive off and try my new wiper and it’s still too big. Wrong rear ... Read More DealerRater - Sep 6, 2019
Customer service is excellent. My only complaint this last time was that the mechanic left oily fingerprints on my visor. Don talked to the service area to inform them of my issue.
If you ever had a bad experience purchasing a vehicle from a dealership I can assure anyone that it WAS NOT at Future Ford in Concord CA.
In one day I went to several different dealerships from Antioch Ca to Dublin Ca before walking into Future Ford Of Concord. I did some online info searching on different types of cars I would like,
I had emailed their website. Angel and Omed contacted me right away with vehicles. I walked in, never felt pressured, assured me countless times that I was in good hands and we were going to find the ... Read More DealerRater - Sep 6, 2019
Kevin was very helpful and handled my maintenance appointment quickly. He even answered my follow up questions via text fast and without complaint of being bothered.
Hamid help me to a good price and he verry nice guy I like to work with him and I will right back to buy a new car with him soon.
Kevin Percelle, Service Advisor, answered all my questions and concerns; he was very courteous in keeping me up to date with service findings and additional work that was needed.
I am in my 70s so I have purchased and had many cars serviced, but my experience with Future Ford Lincoln of Concord is the best. The sales people I dealt with when looking for a new car were professional, polite and informative. I found the car, MKX, that fit my needs and, one year later, am still very pleased with how it performs. I have had my car serviced twice in the past year and both experiences were excellent. I have no hesitation to recommend this dealership to friends and have no doubt that I will continue to drive ... Read More DealerRater - Aug 30, 2019
Excellent service. the best I have had at any dealership My tire was leaking air and they addressed this immediately. No problem in fixing the tire
I went in because I kept hearing my engine kept coming back on. Paid $175.00 for useless software removal. It happened again and this time my neighbor heard it and told me it was just the fan coming back on to cool the engine. Never going back!
I had my car brought in to fix the brakes. There were some hiccups before it finally got fixed (thus minus 1 star), but what really impressed me was the excellent customer service, especially from Brad, the Service Manager, to go the extra mile for the customer. Michael kept me well informed of how things were going. They both definitely have worked hard to earn my future business.
Future Ford and Lincoln of Concord California is the best place to service your vehicle. Their service writers are best in everything. Technicians are best of the best. Pick up and delivery is perfect with the porter very courteous.
The dealership had the van I was interested in on the lot. I was greeted by Ali who helped me with all my questions and a check of the vehicle, After a test drive (I was very impressed) we quickly took care of the sale and he even delivered it to my home. Overall, just a very pleasant experience.
great service department Michael Pedro, the service advisor is fantastic and is a customer service champion. He is prompt, follows thru, and keeps the customer informed of the status of the vehicle.
Mike took grear care of me and had me out of there an hiur sooner than I expected. The service and were work were excellent.
Great service, I highly recommend this service department. I was taken care of, all my questions were answered. I go here everytime my truck needs service.
Future Ford of Concord is the best place you want to be. This is my second car I purchased from them and they recognized that in the final paperwork. This team is like family. I have had service on my car with the most wonderful associates. I have worked with the manager, the sales team and the finance manager. All are beyond wonderful. They work with you. They accommodate you to the highest degree and there's free popcorn while you wait! Thank you to all who helped me during a difficult time (previous car accident) and made me feel ... Read More DealerRater - Jul 11, 2019
We went to two other Ford dealerships before going to Future Ford. We spent a couple of hours in each prior visit, not finding the car we wanted. At Future Ford, Omed took us to the car we wanted right away, and we were test-driving within 10-min of our arrival. We bought this car.
Having bought a number of (new) vehicles in the past decade, I generally know what to expect: pressure. Jimmy & the Gang actually created a very relaxed atmosphere, with no pressure. I was pleasantly surprised. I'm used to fighting over every little thing, but not this time. They let us have pretty much full reign over the cars we wanted to test drive, and it was an easy choice. We love our new Edge ST. More than we could have wished for. Thanks guys! RP Stevens
The Concord Ford staff will look out for your best interest from start to finish. They will keep the dollars in your pocket while giving you a vehicle you love! See Buck or Mitchell.
Outstanding customer service. Took my car in for a brake light replacement and also to have the rear seat safety belt dislodged from under the backseat. In and out in 45 minutes!
Short version of a long story. The floor manager asked what it would take for me to walk away with a new expedition. I told him exactly what it would take, and he made it happen.
The staff, from the individual who scheduled our appointment to the individual who completed the intake information, were friendly, efficient and very knowledgeable. We are very appreciative of their excellent service.
Everything went very well. My car was picked up right on time and the loaner car was very nice. The drivers, the service staff, the shiny clean condition of the car when returned were excellent. Thank you all!